Journey Tracker Privacy Policy
Last updated: 2026-10-28
1. Overview
This Privacy Policy explains how NOVEE GROUP LLC ("Journey Tracker," "we," "us," or "our") collects, uses, discloses, and protects information when you use the Journey Tracker app and related services (the "Service"). The Service is designed for adults only and is not intended for anyone under 18.
We built Journey Tracker to hold personal progress photos, so your content is private by default. This policy describes what we collect, why, how we protect it, and the choices and legal rights you have.
Residents of Washington, Nevada, and other states with consumer health data laws: please also read our separate Consumer Health Data Privacy Policy, which contains additional disclosures required by those laws.
2. Information We Collect
A. Account and authentication information. Depending on how you sign up, we receive your email address and basic profile information from your authentication provider (Apple or Google). If you create an email/password account, we collect the name and email you provide. We store which login methods are linked to your account and your Journey Tracker user ID.
B. User content you provide. Photos you upload (progress photos, thumbnails, and collection avatars) and related information you enter (collection titles, photo titles/descriptions, and dates).
C. Profile picture. If you upload a profile picture, we store it and basic related information (such as file type) and a flag indicating whether you have one.
D. Reminders and notifications. If you set reminders, we store your reminder settings, including any custom reminder text you write. Reminders are scheduled on your device. If you allow notifications, we store your device's push notification token and time zone while you are signed in, and use them to send service notices, such as a problem with your subscription.
E. Device and app diagnostics. Technical information such as app version/build, device model, iOS version, and diagnostic information related to crashes and app performance, tied to your account's user ID.
F. Analytics and usage information. Event data about how you use features (for example, which screens you open, creating collections, uploading photos, viewing comparisons, sharing, and notification actions). We use analytics providers, including Google Analytics for Firebase, to understand which screens and features people use. They receive these events tied to your account's user ID, but not your photos, the titles or notes you write, or your email address.
G. Purchases. If you subscribe to Premium, we receive your purchase and subscription history from Apple through our subscription provider, tied to your account's user ID. Purchase events, such as the plan and price, also reach our analytics. Apple handles payments; we do not receive your card or payment details.
H. Ad attribution. If you install Journey Tracker from one of our ads in App Store search results, Apple tells us which of our ads led to the install, and the country. We use this only to measure our own ads.
I. Support communications. If you contact us, we receive the information you include in your message and any attachments.
We do not collect precise geolocation, and we take an active step to keep location out of your photos — see Section 6.
3. Sensitive Information
Depending on how you use it, the Service can hold photos and notes that reveal sensitive personal information — for example, information that could reveal a health condition, a body change, a pregnancy, or a medical or cosmetic procedure. Whether to upload such content is entirely your choice, and the Service works without it.
Where we handle information of this kind, we do so only to provide the Service you have asked for — storing, displaying, comparing, and exporting your own content at your direction. We do not use it to infer characteristics about you or for advertising, and we do not sell or share it. You can remove it at any time by deleting the content or your account. Additional disclosures are in our Consumer Health Data Privacy Policy.
4. How We Use Information
Provide the Service: create and manage your account; store and retrieve your photos and related information; show comparisons; and enable the exports and sharing you initiate.
Deliver reminders you request, at the times and intervals you configure.
Maintain security and integrity: authenticate users, prevent unauthorized access, detect and limit abuse, and protect our systems.
Improve the Service: understand usage patterns, troubleshoot, fix bugs, and improve performance.
Measure our own ads: learn which of our App Store search ads lead to installs and subscriptions.
Communicate with you: respond to support requests and send important service announcements.
Comply with law: meet legal obligations and respond to lawful requests.
We do not use your photos to train machine-learning models, and we do not use your information for third-party advertising or cross-app tracking. We do not perform facial recognition or any other biometric identification on your photos. To line your photos up, the app finds where a face, body, or object sits in each one; that runs on your iPhone, and those positions are not sent to us.
5. Legal Bases for Processing (EEA/UK Users)
Where the EU or UK GDPR applies, we process your information on these bases: performance of a contract (to provide the Service you request), legitimate interests (to secure, maintain, and improve the Service and to measure our own ads, balanced against your rights), consent (for example, enabling push notifications, or processing special-category data such as health-related photos, which you can withdraw at any time), and legal obligation (to comply with applicable law).
6. Location Metadata
Photos on your device can contain embedded metadata, including GPS coordinates. The app removes GPS location data from photos before uploading them, so we do not receive or store the location where your photos were taken.
This protection covers the copy we store. It does not apply to a photo you separately export or share outside the Service through your device's own sharing tools — that copy is handled by whatever app or service you send it to.
7. How We Store and Protect Your Photos
Your uploaded photos are kept in private storage that is not publicly accessible. We use technical and organizational measures designed to protect your information, including access controls and encryption in transit and at rest.
We keep the specifics of our security configuration confidential.
Important limits. No system is perfectly secure, and Journey Tracker is not "end-to-end encrypted": to operate the Service and provide support, our systems and our service providers can technically access stored content. Risks that remain outside our control include device compromise, phishing, credential theft, misdelivery when you share, and vulnerabilities in third-party services. You are responsible for the security of your device and account credentials. If you believe your account has been compromised, contact us promptly.
8. How We Share Information
We do not sell your personal information, we do not "share" it for cross-context behavioral advertising (as those terms are defined under California law), and we have not done either in the preceding 12 months. We do not sell or share the personal information of anyone under 16. We disclose information only as follows:
A. Service providers. We use service providers to operate the Service. They process information on our behalf under written terms that limit their use of it to providing services to us. They fall into these categories:
| Category | Purpose |
|---|---|
| Cloud infrastructure | Authentication, database, server functions, and push notification delivery |
| Photo storage | Storage and delivery of your photos |
| Analytics, including Google Analytics for Firebase | Usage events and screen views, linked to your user ID |
| Crash and performance reporting | Diagnostics when the app crashes or runs slowly, linked to your user ID |
| Subscription management | Purchase and renewal records from Apple, and App Store ad attribution, linked to your user ID |
| Sign-in providers | Apple or Google, when you choose to sign in with them |
| Website hosting | Hosting of this website, and page-view analytics for it without cookies |
To learn how Google uses data from apps that use Google Analytics, see How Google uses information from sites or apps that use our services. These categories may change as the Service evolves.
B. At your direction. When you use your device's sharing features to share an image, video, or text, that information is disclosed to the third-party apps or services you choose.
C. Legal and safety. We may disclose information if we believe in good faith it is necessary to comply with law, enforce our Terms, or protect the rights, safety, and property of our users, the public, or us. This includes reports of apparent child sexual abuse material to the National Center for Missing & Exploited Children as required by 18 U.S.C. § 2258A.
D. Business transfers. If Journey Tracker is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
9. Data Retention and Deletion
We retain your information for as long as your account is active or as needed to provide the Service. You can delete photos, collections, and your entire account from within the app.
| Category | Retention |
|---|---|
| Photos, collections, titles, and notes | Until you delete them, or until your account is deleted |
| Account and authentication records | Life of the account |
| Reminder settings | Life of the account |
| Push notification token and time zone | Until you sign out or delete your account |
| Crash and performance diagnostics | For a limited period set by our diagnostics provider, then deleted |
| Analytics event data | For a limited period set in our analytics providers' retention settings, then deleted or kept only in aggregated form that does not identify you |
| Purchase and subscription history, and ad attribution | Life of the account. Apple keeps its own purchase records under its own privacy policy |
| Support correspondence | As long as needed to resolve your request and keep a record of it |
| Inactive accounts | See Section 14 of the Terms — we may delete after 24 months of inactivity with notice |
When you delete content or your account, we remove it from our active systems promptly, and copies in backups are deleted on a rolling basis as those backups expire. We may retain limited information beyond that only where necessary for legitimate purposes such as security, fraud prevention, dispute resolution, and legal compliance — or where the law requires preservation — and only for as long as those purposes require.
10. Data Breach Notification
If we become aware of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law. We may delay notice where law enforcement asks us to, or where the law otherwise allows.
11. Your Choices and Controls
Notifications: enable or disable reminders in the app and in iOS Settings.
Content: add, edit, and delete collections and photos at any time.
Account: update your display name and delete your account from within the app.
Access and export: contact us at the address below to request a copy of your account information.
12. Do Not Track
Some browsers and devices offer a "Do Not Track" ("DNT") signal. There is no common industry standard for how to interpret DNT signals, and the Service does not respond to them. We do not track you across third-party websites or apps over time, and we do not allow third parties to collect personal information about your activity across other sites or services through the Service.
13. Your Privacy Rights
EEA/UK (GDPR). You have the right to access, correct, delete, restrict, or object to processing of your personal data; to data portability; and to withdraw consent where processing is based on consent. You may lodge a complaint with your local supervisory authority. We will not discriminate against you for exercising these rights.
California (CCPA/CPRA). You have the right to know what personal information we collect and how we use and disclose it; to request deletion; to request correction; and to opt out of the "sale" or "sharing" of personal information and to limit use of sensitive personal information. We do not sell or share personal information, and we do not use sensitive personal information for any purpose other than providing the Service — so there is nothing for you to opt out of or limit, and we do not offer a "Do Not Sell or Share My Personal Information" link. We will not discriminate against you for exercising these rights.
Other U.S. states. Residents of states with comprehensive privacy laws (including Colorado, Connecticut, Virginia, Texas, Oregon, and others) have similar rights to access, correct, delete, and obtain a portable copy of their personal information, and to appeal a denied request. To appeal, reply to our response or email us with "Appeal" in the subject line; if we deny your appeal, you may contact your state Attorney General.
Washington and Nevada. See our Consumer Health Data Privacy Policy.
How to exercise your rights. Use the in-app controls, or email us at support@journeytrackerapp.com. We will verify your request against your account and respond within the timeframes required by law. You may use an authorized agent where the law permits.
14. International Transfers
We are based in the United States, and your information is processed and stored in the United States and other countries where our service providers operate. These countries may have data protection laws different from those in your country. Where required and where a transfer mechanism applies, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses in our agreements with service providers. Where you provide information to us directly, you do so understanding that it will be processed in the United States.
15. Children's Privacy (No Minors)
The Service is intended only for people 18 and older, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information to us, contact us and we will take steps to investigate and delete it where appropriate.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by law (for example, in-app notice or email) before they take effect. The "Last updated" date at the top always reflects the current version. Your continued use of the Service after the effective date means you accept the updated policy.
17. Contact Us
NOVEE GROUP LLC
Email: support@journeytrackerapp.com
© 2026 NOVEE GROUP LLC. All rights reserved.