Journey Tracker Terms and Conditions

Last updated: 2026-08-23

1. Agreement to These Terms

These Terms and Conditions ("Terms") govern your access to and use of the Journey Tracker mobile application and related services (collectively, the "Service"). By downloading, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms contain a binding arbitration provision and a class action waiver in Section 22, which affect how disputes between you and us are resolved. Please read Section 22 carefully.

2. Who We Are

The Service is operated by NOVEE GROUP LLC ("Journey Tracker," "we," "us," or "our"), a limited liability company organized under the laws of Delaware, United States. Our contact information for any questions, complaints, or claims regarding the Service is in Section 27 (Contact).

3. Eligibility and Age Restriction (No Minors)

The Service is intended for adults only. You must be at least 18 years old to use the Service. By using the Service, you represent that you are at least 18 and have the legal capacity to enter into these Terms. If we learn that a person under 18 has used the Service, we may suspend or terminate the account and delete associated data, to the extent reasonably possible and consistent with legal obligations.

4. Accounts and Authentication

You may need an account to use certain features. We use third-party authentication providers (Apple Sign In, Google Sign-In, and/or email/password) to enable secure login. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. We recommend using a strong, unique password and enabling your device's security features. Notify us promptly if you suspect unauthorized access.

5. Privacy

Our Privacy Policy explains how we collect, use, and share information and how we protect your photos. Our Consumer Health Data Privacy Policy provides additional disclosures for residents of Washington, Nevada, and other states with consumer health data laws. By using the Service, you acknowledge that you have read and understand them.

6. User Content (Photos, Text, and Other Materials)

The Service allows you to create progress photo collections and to upload, store, view, and manage photos and related information ("User Content"). You are solely responsible for your User Content and for ensuring you have all rights and permissions necessary to upload and use it, including the consent of any other person who appears in it.

7. Ownership and License to Operate the Service

You retain ownership of your User Content as between you and Journey Tracker. You grant us a limited, worldwide, non-exclusive, royalty-free, sublicensable (to our service providers) license to host, store, cache, process, reproduce (for technical copies and backups), transmit, and display your User Content solely as necessary to operate, maintain, secure, and improve the Service, and as otherwise permitted by you (for example, when you choose to share content). We do not claim ownership of your photos, and we do not use your photos for advertising or to train machine-learning models. This license ends when your User Content is deleted, except to the extent content has been shared outside the Service or is retained for the limited legitimate purposes described in the Privacy Policy.

8. Sensitive Content, Safety, and Prohibited Conduct

You agree not to use the Service to upload, store, transmit, or share any content that: (a) depicts or involves minors in any sexual, nude, or exploitative context; (b) is illegal, threatening, harassing, defamatory, hateful, or otherwise harmful; (c) infringes intellectual property, privacy, or publicity rights; (d) contains malware or attempts to compromise security; or (e) violates any applicable law.

You also agree not to: (a) attempt to access other users' data; (b) interfere with or disrupt the Service; (c) reverse engineer or attempt to derive source code except where such restriction is prohibited by law; (d) circumvent security or authentication controls; or (e) scrape, probe, or test the vulnerability of the Service without our prior written permission.

Child sexual abuse material. We have zero tolerance for child sexual abuse material ("CSAM") and for the sexual exploitation of minors. If we obtain actual knowledge of apparent CSAM or of the online enticement or trafficking of a minor on the Service, we will report it to the National Center for Missing & Exploited Children ("NCMEC") and preserve the associated material and account records as required by 18 U.S.C. § 2258A, and we will terminate the account. We may also refer the matter to law enforcement. We have no general obligation to monitor User Content, and nothing in this paragraph creates one.

We may remove content, suspend accounts, or terminate access if we reasonably believe you violated these Terms or to protect users, Journey Tracker, or third parties.

9. Sharing and Public Disclosure (Important)

The Service may let you create shareable comparison images and videos and share them via your device's built-in sharing tools (for example, Messages, email, or social apps). When you share, you are directing your content to third parties and their systems, whose terms and privacy practices apply, and Journey Tracker is not responsible for what those third parties do with your content. You are solely responsible for not sharing sensitive or private images with unintended recipients. Assume that anything shared outside the Service may be copied, screenshotted, reposted, or redistributed by others.

10. Security and Risk Acknowledgment (No Absolute Guarantee)

We implement technical and organizational measures designed to protect your information — including private storage, temporary and expiring access to your media, server-enforced per-user access controls, encryption in transit and at rest, and removal of GPS location data from uploaded photos. Our Privacy Policy describes these at a general level; we keep the specifics of our security configuration confidential. However, no system can be guaranteed 100% secure, and the Service is not end-to-end encrypted. You acknowledge that we cannot guarantee User Content will never be accessed, disclosed, altered, or destroyed by unauthorized means, including due to factors outside our control such as device compromise, phishing, credential theft, or vulnerabilities in third-party services. To reduce risk, use a strong device passcode, keep your OS updated, enable Face ID/Touch ID, and avoid sharing sensitive content.

11. Third-Party Services and Dependencies

The Service relies on third-party services (including Apple, Google/Firebase, and Amazon Web Services) for authentication, analytics, crash reporting, push notifications, and encrypted media storage and delivery. We do not control these services and are not responsible for their availability, outages, or acts or omissions. You must comply with any applicable third-party terms of agreement when using the Service — for example, the terms of your wireless carrier or of any app or service you share content to.

12. Purchases, Subscriptions, and Trials (If Applicable)

The Service may offer paid features, subscriptions, or in-app purchases. Purchases made through Apple's App Store are governed by Apple's terms and billing rules, including for cancellations, refunds, and subscription management. Where a subscription automatically renews, the renewal term, price, and cancellation method will be disclosed to you at the point of purchase; your subscription renews automatically unless you cancel at least 24 hours before the end of the current period, and you can manage or cancel it in your Apple ID subscription settings. Pricing, trial periods, and premium features are subject to change and may vary by region. If there is a conflict between these Terms and Apple's App Store terms regarding billing, Apple's terms control for App Store transactions.

13. Modifications to the Service

We are continually developing the Service. We may add, change, suspend, or discontinue features, or the Service as a whole, at any time. If we discontinue the Service entirely, we will use commercially reasonable efforts to give you advance notice and a reasonable opportunity to export or retrieve your User Content before it becomes unavailable. Except where required by law or expressly agreed, we have no liability for any modification, suspension, or discontinuation of the Service or any feature.

14. Inactive Accounts

Storing photos has an ongoing cost. If your account remains inactive — with no sign-in — for 24 consecutive months, we may notify you at your registered email address and, if you do not sign in within 30 days of that notice, delete your account and User Content. We are not obligated to retain content for inactive accounts.

15. Intellectual Property

The Service — including its software, design, logos, and other non-user content ("Journey Tracker Content") — is owned by NOVEE GROUP LLC or its licensors and is protected by applicable intellectual property laws. Except as expressly permitted in these Terms, you may not copy, modify, distribute, sell, lease, or create derivative works from the Service or Journey Tracker Content.

16. Feedback

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it without restriction, obligation, attribution, or compensation to you. Please do not send us feedback you consider confidential.

17. Copyright Complaints (DMCA)

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act.

Designated Copyright Agent. Send notices to:

DMCA Agent, NOVEE GROUP LLC
Email: support@journeytrackerapp.com (subject line: "DMCA Notice")

Your notice must include: (a) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient for us to locate it; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on the owner's behalf.

Counter-notification. If your content was removed and you believe it was removed in error or by misidentification, you may send a counter-notification containing the elements required by 17 U.S.C. § 512(g)(3). We may restore the material within 10–14 business days unless the complaining party notifies us that it has filed a court action.

Repeat infringers. We maintain a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers.

Misrepresentations. Under 17 U.S.C. § 512(f), a person who knowingly materially misrepresents that material is infringing, or was removed by mistake, may be liable for damages.

18. Termination

You may stop using the Service at any time and may delete your account from within the app. We may suspend or terminate your access if we believe you violated these Terms, if required by law, or to protect the integrity and security of the Service. Sections that by their nature should survive termination (including licenses granted to operate the Service prior to deletion, disclaimers, limitations of liability, dispute resolution, and indemnity) will survive.

19. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

JOURNEY TRACKER IS A PHOTO AND JOURNALING TOOL. IT IS NOT A MEDICAL DEVICE AND DOES NOT PROVIDE MEDICAL, HEALTH, FITNESS, NUTRITIONAL, OR OTHER PROFESSIONAL ADVICE, DIAGNOSIS, OR TREATMENT. NOTHING IN THE SERVICE IS A SUBSTITUTE FOR CONSULTATION WITH A QUALIFIED PROFESSIONAL. NEVER DISREGARD OR DELAY SEEKING PROFESSIONAL ADVICE BECAUSE OF SOMETHING YOU SAW IN THE SERVICE. ALWAYS CONSULT A PHYSICIAN BEFORE BEGINNING ANY DIET OR EXERCISE PROGRAM.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVEE GROUP LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US (IF ANY) IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. THESE LIMITATIONS APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND THEY FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US.

21. Indemnification

You agree to defend, indemnify, and hold harmless NOVEE GROUP LLC and its members from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law or third-party rights.

22. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

(a) Informal resolution first. Before starting an arbitration or a lawsuit, you and Journey Tracker agree to try to resolve the dispute informally. Send a written Notice of Dispute to support@journeytrackerapp.com (or, for us to you, to your registered email address) describing the dispute and the relief sought. Both parties agree to negotiate in good faith for 60 days from receipt of the Notice. This step is a condition precedent to starting arbitration, and the limitations period is tolled while it runs. A court or arbitrator may enjoin the filing of a proceeding brought without a compliant Notice.

(b) Agreement to arbitrate. If the dispute is not resolved within 60 days, you and Journey Tracker agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this section. Arbitration will be conducted by a single arbitrator. Unless the parties agree otherwise, arbitration will take place in the county where you reside, or by telephone, videoconference, or written submissions at your election. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction.

(c) Exceptions. Either party may (i) bring an individual claim in small claims court if it qualifies, and (ii) seek injunctive or other equitable relief in court to protect intellectual property rights or to stop unauthorized access to or misuse of the Service. Filing such a claim does not waive this section as to other Disputes.

(d) CLASS ACTION AND JURY TRIAL WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND JOURNEY TRACKER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. YOU AND JOURNEY TRACKER ALSO WAIVE ANY RIGHT TO A JURY TRIAL.

(e) Coordinated filings (batching). If 25 or more similar Notices of Dispute are submitted by or with the assistance of the same law firm or coordinated group within a 90-day period, the claims will be resolved in staged batches of no more than 50 at a time. A single arbitrator will preside over each batch, and only the filing fees for the batch then pending will be due. The parties will cooperate with AAA to implement this process, and the limitations period is tolled for claims awaiting their batch. This provision is intended to make coordinated arbitration workable and affordable for both sides; a court may enforce it by injunction.

(f) Fees. AAA's Consumer Arbitration Rules govern the allocation of filing, administrative, and arbitrator fees. If the arbitrator determines a claim was filed for an improper purpose or is frivolous under the standard of Federal Rule of Civil Procedure 11(b), the arbitrator may shift fees and costs as permitted by those rules and applicable law.

(g) Who decides what. The arbitrator decides all issues of the interpretation, applicability, enforceability, and scope of this arbitration agreement, except that a court — not an arbitrator — decides any dispute about the enforceability, validity, or scope of subsection (d) (class action and jury trial waiver) and subsection (e) (batching).

(h) 30-day right to opt out. You may opt out of subsections (b) through (g) by emailing support@journeytrackerapp.com within 30 days of first accepting these Terms, with your name, the email address on your account, and a clear statement that you opt out of arbitration. Opting out has no other effect on your use of the Service, and we will not retaliate. If you opt out, the class action and jury trial waiver in subsection (d) still applies to the maximum extent permitted by law, and Disputes will be resolved in the courts described in Section 23.

(i) Severability of this section. If subsection (d) is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and brought in the courts described in Section 23, and the remaining claims will proceed in arbitration. If any other part of this Section 22 is found unenforceable, that part is severed and the rest remains in effect.

(j) Survival. This Section 22 survives termination of these Terms and your account.

23. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles, except that the Federal Arbitration Act governs Section 22. Nothing in this section deprives you of the protection of mandatory consumer-protection provisions of the law of the place where you reside.

Where arbitration does not apply, you agree that Disputes will be resolved exclusively in the state or federal courts serving Montgomery County, Pennsylvania, United States, or, at our election, in the state or federal courts of the State of Delaware, and you consent to personal jurisdiction and venue in either.

24. Apple App Store — Additional Terms

These Terms are between you and NOVEE GROUP LLC only, not with Apple Inc. ("Apple"). The following applies to the extent you obtained the app from the Apple App Store:

  1. Acknowledgement. You and we acknowledge that these Terms are concluded between you and us only, and not with Apple. We, not Apple, are solely responsible for the app and its content.
  2. Scope of licence. The licence granted to you for the app is a non-transferable licence to use the app on any Apple-branded products that you own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
  3. Maintenance and support. We are solely responsible for providing any maintenance and support services for the app, as specified in these Terms or as required by applicable law. You and we acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services for the app.
  4. Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
  5. Product claims. We, not Apple, are responsible for addressing any claims by you or any third party relating to the app or your possession and use of it, including: (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the app's use of the HealthKit and HomeKit frameworks (if applicable).
  6. Intellectual property rights. In the event of any third-party claim that the app or your possession and use of the app infringes that third party's intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
  7. Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
  8. Developer name and contact information. Our name and the contact information to which any questions, complaints, or claims should be directed are in Section 27 (Contact).
  9. Third-party terms. You must comply with applicable third-party terms of agreement when using the app, as described in Section 11.
  10. Third-party beneficiary. You and we acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

25. General

Entire agreement. These Terms, together with the Privacy Policy and the Consumer Health Data Privacy Policy, are the entire agreement between you and us about the Service and supersede any prior agreements on that subject.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Section 22(i) governs severability within the arbitration section.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, without restriction — including to an affiliate or in connection with a merger, acquisition, financing, reorganization, or sale of assets.

Force majeure. Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labour disputes, governmental action, internet or utility failures, or failures of third-party services or infrastructure providers.

Notices. We may give you notice by email to the address associated with your account, by in-app message, or by posting on our website. Notices to us must be sent to support@journeytrackerapp.com. Notices are effective when sent.

No third-party beneficiaries. Except for Apple as described in Section 24, and except for our members, officers, employees, contractors, and agents as beneficiaries of Sections 20 and 21, these Terms create no third-party beneficiary rights.

Relationship. No agency, partnership, joint venture, or employment relationship is created by these Terms.

Headings. Section headings are for convenience only and do not affect interpretation.

26. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice as required by law (for example, in-app notice or an email to your registered address) at least 30 days before they take effect, unless a shorter period is required by law or necessary to address a security or legal issue. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, stop using the Service and delete your account. Changes to Section 22 (Arbitration) will not apply retroactively to any Dispute for which a Notice of Dispute was submitted before the change took effect.

27. Contact

NOVEE GROUP LLC
Email: support@journeytrackerapp.com

© 2026 NOVEE GROUP LLC. All rights reserved.